New, Used or Refurbished Automation Parts: What to Ask

Condition is part of the specification for an industrial automation spare part. Before comparing options, state what the application can accept and what documentation the maintenance team needs.

Define the acceptable condition

Say whether new, used or refurbished options are acceptable. If alternatives can be reviewed separately, ask for them to be identified clearly rather than combined into one assumption.

Ask what can be confirmed

Request available condition notes, photographs, inspection details and documentation for the specific model. The exact information depends on the part and should be confirmed during the inquiry.

Keep model and condition separate

Send the exact part number first, then add quantity, application and condition preference. This keeps the sourcing review focused on the right hardware.

What to confirm before comparing options

Condition should be discussed together with the exact part number. Ask whether the unit is new, unused surplus, previously installed, refurbished, or available only as a compatible alternative. A clear condition description helps the sourcing team recommend the right inspection scope and prevents a quotation from being compared on price alone.

For used or refurbished automation parts, request available nameplate photos, revision information, test notes, and packaging details. These records do not replace an application review, but they give the maintenance team a practical basis for deciding whether the part is suitable for a repair window.

Questions that improve an RFQ

• What is the full model or catalog number, including suffixes?
• How many units are required and when are they needed?
• Is a specific condition acceptable, or should new and refurbished options both be considered?
• Which destination country and delivery method should be used?

When details are uncertain, send the old module label and a short description of the system. NANKMOS can confirm availability, condition options, lead time, compatibility, and documentation by email before you make a purchasing decision.